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The Buddy System™ Shipping + Returns
We ships orders from Seattle, WA via USPS to addresses in the United States or Canada. We are able to ship to PO Boxes and APO/FPO addresses.
Orders will be shipped within 1-2 business days from date of order. We do not ship orders on weekend days or holidays.
We ship our orders through USPS or UPS.
We offer the following shipping options:
Standard: 5 - 7 Days (not including processing time) *FREE for USA Customers on orders over $15.00*
Priority: 3 - 5 Days (not including processing time) *$8.35
Expedited: 2 - 3 Days (not including processing time) *$13.85
Replacement Parts: 5 - 7 Days (not including processing time) *$3.50
**Replacement Parts - (processing time is currently 2 weeks, please call if you have an immediate issue)
International Shipping: Country Dependent
Once an order has been sent from The Buddy System™, customers are responsible for all shipping charges incurred. If an order is refused by the customer or canceled during transit, the customer will be charged outgoing and return shipping charges.
If you are not 100% satisfied with your purchase, you can return the product and get a full refund (not including purchased priority, expedited or international shipping).
Any product you return must be in the same condition you received it and in the original packaging. You can return a product for up to 30 days from the date you purchased it.
You have the option to exchange the product, just contact us to start the process.
For questions on warranty, please see The Buddy System™ guarantee.
To start a Return or Exchange, please contact us at firstname.lastname@example.org!